Privacy Policy
Introduction and Our Commitment
At velqorinaet, we understand that your personal information deserves careful protection. This policy explains how we collect, use, and safeguard your data when you use our financial forecasting and budgeting services. We're committed to transparency about our practices and your rights under Australian privacy laws.
This document covers all interactions with our platform, from initial browsing to active use of our forecasting tools. We've structured this policy to help you find specific information quickly while providing comprehensive coverage of our privacy practices.
Information We Collect
We collect information that helps us provide better financial forecasting services. This happens through various touchpoints during your experience with our platform.
Account Information
Name, email address, phone number, business details, and authentication credentials you provide when creating your account or contacting us.
Financial Data
Budget information, financial projections, income data, expense categories, and other financial metrics you input for forecasting purposes.
Usage Information
How you interact with our platform, features accessed, time spent in different sections, and patterns in your forecasting activities.
Technical Data
IP address, browser type, device information, operating system, and technical specifications that help us optimize platform performance.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our financial tools. We don't use your data for purposes unrelated to our core services.
- Providing accurate financial forecasting and budgeting calculations based on your input
- Maintaining and improving platform functionality through usage analysis
- Communicating important account updates, security notifications, and service changes
- Offering customer support and technical assistance when you need help
- Ensuring platform security and preventing unauthorized access to your financial data
- Developing new features and improvements based on user needs and feedback
- Complying with legal obligations under Australian financial and privacy regulations
Data Sharing and Third-Party Relationships
We maintain strict control over your information. Any sharing occurs only under specific circumstances and with appropriate safeguards in place.
Service Providers
We work with carefully selected service providers who help us deliver our platform. These include cloud hosting services, payment processors, and technical support providers. All third parties sign agreements requiring them to protect your data according to our standards.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory requests. This includes compliance with Australian Taxation Office requirements, ASIC regulations, or law enforcement requests with proper legal authority.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. You would be notified of any such change and given options regarding your data.
What We Don't Do
We never sell your personal information to marketers, advertisers, or data brokers. We don't share your financial data with competitors or unrelated businesses. Your forecasting models and budget information remain confidential to your account.
Your Privacy Rights Under Australian Law
The Australian Privacy Act gives you significant control over your personal information. We've made exercising these rights straightforward through our platform and direct contact options.
Access Your Information
Request a copy of all personal information we hold about you, including account data, usage history, and any notes from customer service interactions.
Correct Inaccurate Data
Update your account information, correct financial data entries, or fix any errors in your profile information directly through your account settings or by contacting us.
Delete Your Data
Request deletion of your account and associated data, subject to legal retention requirements for financial records and business obligations.
Data Portability
Export your financial forecasting data, budget models, and account information in common file formats for use with other services.
Restrict Processing
Limit how we use your information in specific circumstances, such as during disputes about data accuracy or while considering deletion requests.
Withdraw Consent
Stop certain uses of your information where we rely on your consent, such as marketing communications or optional data analysis for service improvements.
To exercise any of these rights, contact us using the information provided at the end of this policy. We respond to valid requests within 30 days and provide clear explanations if we cannot fulfill specific requests due to legal obligations.
Data Security and Protection Measures
Protecting your financial information requires comprehensive security measures. We've implemented multiple layers of protection to safeguard your data against unauthorized access, loss, or misuse.
Technical Safeguards
- End-to-end encryption for all data transmission using industry-standard protocols
- Advanced encryption for data storage, ensuring information remains protected even in unlikely breach scenarios
- Multi-factor authentication options to secure your account access
- Regular security monitoring and automated threat detection systems
- Secure data centers with physical access controls and environmental protections
Operational Security
Our team follows strict security protocols for handling your information. Access to personal data is limited to employees who need it for their job functions, and all staff receive regular privacy and security training.
Incident Response
We maintain detailed incident response procedures. In the unlikely event of a data breach affecting your information, we'll notify you promptly and provide clear information about what happened and what steps we're taking to address the situation.
Data Retention Periods
We keep your information only as long as necessary for providing services and meeting legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
When retention periods expire, we securely delete or anonymize the information. You can request early deletion of certain data types, though we may need to retain some information to meet legal obligations or resolve disputes.
International Data Transfers
Your information is primarily stored and processed within Australia using local data centers and service providers. However, some of our technology partners operate internationally, which may involve limited data transfers outside Australia.
When international transfers occur, we ensure adequate protection through:
- Selecting providers in countries with privacy laws recognized as adequate by Australian authorities
- Implementing contractual safeguards that require international partners to protect your data according to Australian privacy standards
- Using technical measures like encryption to protect data during transfer and storage
- Regular audits of international partners to verify compliance with our privacy requirements
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through your account email and provide clear explanations of what's changed.
Minor updates, such as clarifications or formatting improvements, may be made without individual notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Previous versions of our privacy policy are available upon request, and we maintain records of all changes for transparency and compliance purposes.
Privacy Questions and Contact Information
velqorinaet Financial Services
1/17 Patrick St, Blacktown NSW 2148, Australia